At dbbl, customer satisfaction is a key driving force the bank is always looking at ways to improve services and make transactions easier and accessible for its customers “the active utilization of our atms for all banking activities generates a high volume of incoming traffic there was a need for effective management of.
The financial system of a country is the lifeblood of the economy of the country amongst the fmancial institutions, commercial banks constitute the heart of the financial structure since they have the ability to add the money supply and thus create additional purchasing power the commercial banks have been playing a vital. Overview of mobile banking industry in bangladesh competitive analysis by porter's five forces model swot analysis of bkash of brac bank, rocket of dbbl and.
Customer satisfaction of dutch bangla bank ltd during my internship program, i understood 3 15 limitation of the study 5 2 company overview 6 21 history and heritage 7 22 chairman and board of directors 8 23 dbbl at a glance 9 24 analysis, interpretations and presentation of data. 5 mission 7 core objectives 9 the board and its committees 12 chairman's foreword 13 from the desk of the managing director & ceo 17 stakeholders' information 21 segments analysis 36 sustainability report 39 corporate governance 53 status of compliance with the conditions imposed by bsec on.
Out of five forces as analyzed by porter, one is not relevant for the city bank limited and that is why rest four forces are discussed here competitor profiling: the main competitors for the city bank ltd are prime bank, ab bank and dutch bangla bank etc there are many other banks that provide financial support.
Porter's five forces has two main weaknesses the first is in its composition as a static model, it provides a snapshot of the wider industry at some point in the past this can be useful for informing short-term strategy, but the window of applicability for the information coming out of porter's five forces has also. The results also indicate that dbbl has been creating shared value along the three areas of porter and kramer's csv concept but mostly through innovating for shared value: companies that deliver both social benefit and business value rely on five mutually reinforcing elements, harvard business.